Insights

Imagine this:  As an online seller you have worked hard to source the right products, optimize your listings, and fulfill orders quickly....

Imagine standing in a crowded bazaar. The air buzzes with energy, a kaleidoscope of colours, sounds, and scents. Traders shout out deals,...

Are You Fixing Leaks or Building Stronger Dams?  Imagine you are launching a new product, and everything seems to be going smoothly. But...

We have seen how Fintech companies that celebrated rapid growth and innovation, suddenly found its loan disbursements halted overnight....

Imagine this: A crowd gathers outside your storefront, voices rising, each complaint louder than the last. Some are frustrated, others...

The email pinged just as Rakesh leaned back in his chair, satisfied with the software upgrade his company had just purchased. But minutes...

The office was buzzing, as usual. Rajiv Desai, a CEO of an Indian mid-sized manufacturing company, stared at his phone screen. A customer...

The boardroom was eerily silent. The air hummed with an invisible tension as the CEO, arms folded, stared at the screen, waiting. On the...

In the labyrinth of modern business, where every decision echoes across an intricate web of stakeholder relationships, one misstep can...

It’s 9:00 AM on a Friday, and Hema, a project manager at a fast-growing tech firm, has just wrapped up a week long company-wide training...

In today's interconnected world, where businesses operate across borders, industries, and cultures, the ability to build meaningful...

Indian businesses are at a crossroads. The relentless pace of change and increasing market complexity, demands a radical shift in...

Traditionally, businesses have compartmentalized feedback, treating customers, employees, partners, and vendors as isolated entities....

In a recent podcast-style online Q&A event hosted by Anurag Mohit, CEO of FayrEdge, industry veteran Nishesh Gupta, Head of Business...

Businesses today are facing a perfect storm. Economic and socio-political uncertainties , shifting consumer behaviours, and a...

FayrEdge's 'Experience Dialogues' series on "Reimagining Stakeholder Experiences," made a power packed debut with it's maiden episode...

Shane Cragun is a Managing Partner at LeadersCode.ai and a respected figure in the fields of leadership, change management, and...

Neglecting a small leak in your roof might seem harmless initially. But over time, that leak can cause major damage, risking not just...

The Age of Experience In today's hyper-connected world, offering "good customer service" feels as quaint as dial-up internet. Sure, a...

Picture this: you have just had an experience with a company that left you fuming. Maybe a customer service interaction gone awry, a...

In the complex world of health insurance, policyholders often feel like cogs in a machine. Premiums are paid, claims are filed, and...

Despite efforts to improve service and digitalisation, health insurers struggle to stand out due to price comparison websites and...

Health insurance, a cornerstone of financial security, promises a safety net against unforeseen medical expenses. The popular term...

Where Trust Meets Strategy for Stakeholder Success In today's dynamic business arena, success is no longer just about profit margins;...

A scam that reflects systemic challenges for corporate India Recent revelations of fraudulent activities at ICICI Bank's Dhariyawad...

The air crackled with a potent mix of nervous excitement as Anurag Mohit, Poornima Parameswaran Batish, and Sukanya Choudhury took their...

A Voice for All - A Portal to Amplify Stakeholder Experiences In the intricate tapestry of consumer-business interactions, lies...

Break Silos, Delight Stakeholders Most business leaders have long understood the vital role of cross-functional and inter-departmental...

Technology, today, plays a central role in enhancing and promoting positive experiences. It suggests that technology is a driving force...

Delve into the world of ESG reporting with the essence of FSx play in our latest blog.

What converts stakeholders decision to opt for an organisation, are the positive fair experiences they undergo across the journey

There are key elements that define TRUST but at the heart of it are the experiences that ensure value is delivered as promised.

In today's dynamic business landscape the concept of inclusion has risen to the forefront of discussions about workplace culture and success

The "ESG Advantage in Modern Business" is compelling & promising yet evolving. To navigate its complexity strong stakeholder alignment and e

The X factor of TRUST is one of the most important assets for any organization.

Explore how organizational cultures centered around FSx drive lasting success and satisfaction among all stakeholders.

In the pursuit of a fairness, while organizations must embrace social governance and ESG transformation, it has to think differently...

In 2009, a major Indian IT company was hit by a substantial financial scandal orchestrated by its senior management. The company had...

Within the labyrinthine world of business, the age-old adage "perception is reality" takes on a wry twist. Imagine a corporate saga where...

What matters most to your stakeholders : To be feel valued and cared for

Though uncertainty and the unexpected might set the tone for business at the moment, the vital importance of the customer journey is a...

Invisible when functioning optimally, supply chains had a moment in the spotlight during the disruptions of the peak COVID-19 years....

To attract and retain talent, organisations aspire to create a compelling Employer Value Proposition anchored on its Brand promise and...

Business, in the final analysis, is about people. But what about the people who make your business - the ones sometimes rather clinically...

There’s a new currency in town. One that’s dynamic, ephemeral, exceedingly difficult to earn, and painfully easy to lose: We’re talking...

We know stakeholders are pivotal to business success. Their support rests on how much they trust an organization to deliver on promises...